Solid Hearts

Support

You don't have to figure this out alone.

Whether you are affected by abuse yourself, or worried about someone you care about, this page is a starting point — practical information, and trusted places to go from here.

Solid Hearts is not an emergency service, a crisis service, or a counselling service. If you or someone else is in immediate danger, call 111 now. This page provides general information and points toward specialist services — it is not a substitute for professional crisis support, legal advice, or emergency help.

Understanding abuse and staying safer

Practical information, written plainly. None of this replaces a conversation with a specialist service, but it is a place to start.

  • Abuse can be emotional, physical, domestic, family or sexual — and it can happen to anyone, regardless of gender, age, culture or background.

    • Emotional abuse: put-downs, control, isolation from friends or family, threats.
    • Physical abuse: hitting, restraining, or any use of force that causes fear or harm.
    • Domestic and family abuse: a pattern of controlling behaviour within a relationship, household or family.
    • Sexual abuse: any sexual act or contact without full, freely given consent.
    • Abuse is rarely a single incident — it is usually a pattern that builds over time.
  • Some signs are about how a person is treated. Others are about how they start to seem — withdrawn, anxious, or explaining away things that do not add up.

    • Being monitored, isolated from friends and family, or needing 'permission' to see people
    • Unexplained injuries, or explanations that do not match the injury
    • Sudden changes in confidence, mood or how someone talks about themselves
    • Being afraid of a partner, family member or someone they live with
    • Financial control — no access to money, bank accounts or their own income
  • Healthy relationships are built on respect, trust and communication — and they are worth naming clearly, not just describing what they are not.

    • Both people can say no, and that no is respected without punishment
    • Disagreements happen without fear, threats or control
    • Friendships, family and interests outside the relationship are supported, not restricted
    • Apologies are followed by changed behaviour, not just words
    • Consent is asked for, freely given, and can be withdrawn at any time
  • You do not need the right words. You need to listen, believe them, and let them lead on what happens next.

    • Listen without judgement, and believe what they tell you
    • Let them make their own decisions — control is what they are likely already experiencing
    • Avoid ultimatums like 'leave or I can't help you'; they rarely work and can isolate someone further
    • Offer practical help: information, a safe place to talk, or to sit with them while they call a support line
    • Look after yourself too — supporting someone else is real work, and you are allowed support as well
  • A safety plan is a practical, personal plan for staying safer — whether someone is preparing to leave a situation, or staying in it for now.

    • Identify a trusted person you can contact quickly, and agree on a signal if you need help
    • Keep important documents, some money and a bag ready if you may need to leave quickly
    • Know the safest exits from your home, workplace or usual places
    • Save emergency numbers under different names if a phone is monitored
    • A specialist family violence service can help build a full safety plan with you — see the contacts below

Frequently asked questions

Is Solid Hearts an emergency service?
No. If you or someone else is in immediate danger, call 111. Solid Hearts is a community organisation that provides education, advocacy, community support and pathways to trusted services — we are not an emergency, crisis or counselling service.
Do I have to give my name or explain what happened?
No. You can get in touch and ask questions without giving your name, and without explaining anything you are not ready to talk about.
Is what I share confidential?
Yes, with one exception: if we believe someone is in immediate danger, we may need to act on that to keep them safe. We will always be upfront about this before you share anything, not after.
What if I'm not sure it counts as abuse?
You do not need to be certain, and you do not need permission to ask a question. If something does not feel right, it is worth talking to someone about — that is exactly what this page and our team are here for.
Can I get support if I'm worried about someone else, not myself?
Yes. A large part of what we do is helping people who are worried about a friend, colleague, or family member work out what to do next.